Shipping Policy

Last updated on 02-09-2025 00:24:08

At Ghoriwala.co, operated by SABITA PODDAR, we are committed to ensuring that your Samay Watches reach you safely and on time. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website.

Shipping Partner

All orders are fulfilled and shipped through trusted third-party logistics partners such as Shiprocket.

Delivery timelines may vary depending on the location, courier partner, and external factors beyond our control.

Order Processing

Orders are usually processed within 2–4 business days after successful payment confirmation.

You will receive tracking details once the order has been dispatched.

Delivery & Responsibility

Once the product is handed over to the shipping partner, the responsibility for delivery lies with them.

We are not liable for delays, damages, or loss caused by third-party logistics providers.

Dispute & Claims

Any disputes related to shipping must be raised within 24 hours of receiving the product.

A detailed unboxing video (recorded without interruption from the moment the sealed package is opened) is mandatory to support any claim regarding missing items, damage, or tampering.

Claims without proper video proof will not be considered.

Damages During Shipping

In case of damage during shipping, the matter will be reviewed and discussed based on the provided video evidence.

Replacements or refunds are not guaranteed and will only be processed after verification and approval by our support team.

Contact for Shipping Concerns

For any shipping-related concerns or disputes, please contact us immediately using the details available on our website. Claims beyond 24 hours of delivery will not be accepted under any circumstances.